support
a real person reads every email. most answers are below.
common questions
an import missed something. what now?
open the recipe and tap edit. you can change the title, ingredients, steps or photo. if a site keeps giving you trouble, send us the link and we'll take a look.
what can i import from?
recipe sites and blogs, videos and reels, and photos of a cookbook page or a handwritten card. you can also paste in text, like a caption or a message.
to import from another app, tap share, then thyme.
does thyme use ai?
yes. when you import a recipe, OpenAI or Anthropic reads it to find the ingredients and steps and tidy up the formatting. nothing that identifies you is sent with it.
if you'd rather links stay exactly as the page wrote them, you can turn off auto enhance in profile › import settings. the privacy policy has the details.
how do imports and import packs work?
you get free imports every week. if you save a lot, an import pack adds more. packs are bought through the App Store, so refunds go through Apple.
i bought a pack on another device. how do i get it back?
your imports belong to your thyme account, not the device. sign in to the same account and they'll be there. if they're not, email us and we'll sort it out.
how do i share a cookbook?
open the cookbook and tap invite, then send the link to anyone you'd like to join. to remove someone, tap the members button next to invite.
can i get my recipes out?
any time. go to profile › export recipes to print a cookbook as a pdf or export every recipe.
how do i delete my account?
tap your profile, then the pencil next to your name. delete account is at the bottom. here's exactly what happens.
found a security issue? email security@recipethyme.app and we'll get back to you quickly.